Privacy Policy

Last updated: 19 November, 2023

We’re committed to protecting your privacy through abiding by the Australian Privacy Principles. We use the information you’ve provided to us to maximise the services we provide to you. We make sure the information you’ve provided to us remains private and confidential. Please carefully read our Privacy Policy below.

Information we collect from you

When visiting our website or using our products and services, we may obtain your:

name;
company name;
email address;
phone number;
credit card details;
billing address;
geographic location;
IP address;
survey responses;
support queries;
blog comments; and
social media handles.

Together, we refer to these as “Personal Data”.

Our services aren’t directed to persons under 18, and we don’t knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we’ll delete that information as quickly as possible. If you’re the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.

You can review, correct, update, or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so.

How we use your information

Personally Identifiable Information

We use the information we collect to deliver our services to you, including:

communicating with you;
providing technical support;
notifying you of updates and offers;
sharing useful content;
measuring customer satisfaction;
diagnosing problems; and
providing you with a personalised website experience.

Marketing communications

We only send marketing communications to you if you’ve requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us. We’ll action your request immediately.

Non-Personally Identifiable Information

We also use the information we collect in aggregated and anonymised forms to improve our services, including:

administering our website;
producing reports and analytics;
advertising our products and services;
identifying user demands;
and assisting in meeting customer needs.

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you later remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

Storing and securing your information

We’ll use all reasonable means to protect the confidentiality of your Personal Data while it’s in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access. Credit card information is encrypted before it’s transmitted, and we don’t store it on our servers.

For us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders to store and process in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.

We keep your personal information for as long as needed to provide services to you and as otherwise necessary to:

comply with our legal obligations;
resolve disputes; and
enforce our agreements.

If our security is breached and your Personal Data is compromised, we’ll promptly notify you in compliance with the applicable law.

Cookies and pixels

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Using cookies allows a website to tailor its configuration to your needs and preferences. Cookies don’t access any Personal Data or information stored on your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to:

analyse website traffic;
provide social media sharing and liking functionality; and
help us provide a better website visitor experience.

We may use cookies and pixels to serve relevant ads to website visitors through third party services such as Google Ads and Facebook Adverts. These ads may appear on this website or other websites you visit.

Sharing your information with third parties

We don’t and won’t sell or deal in Personal Data or any customer information.

Your Personal Data details are only disclosed to third party suppliers when it’s:

required by law;
for goods or services that you’ve purchased;
for payment processing; or
to protect our copyright, trademarks, and other legal rights.

If we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this Privacy Policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.

Disclosing your information

From time to time, we may need to disclose certain information, which may include your Personal Data. This would only be to comply with a legal requirement, such as:

a law;
a regulation;
a court order;
a subpoena;
a warrant;
in the course of a legal proceeding; or
in response to a law enforcement agency request.

We may also use your Personal Data to protect the rights, property, or safety of us, our customers, or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets, or otherwise), customer information could be transferred to a purchaser under a confidentiality agreement. This customer information could include your Personal Data. We’d only disclose your Personal Data in good faith and where required by any of the above circumstances.

Links to other websites

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites don’t mean we sponsor, endorse, or approve of these websites. Please be aware that we’re not responsible for the privacy practices of such other websites. When they leave our website, we encourage our users to read the privacy statements of each and every website that collects Personally Identifiable Information. This Privacy Policy applies solely to information collected by this website.

Privacy Policy changes

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time at our sole discretion, and all modifications will be effective immediately upon us posting the modifications on this website. Please return periodically to review our privacy policy.

Contact us

If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us and we’ll respond as soon as possible.