Terms and Conditions

Please read these Terms and Conditions carefully before using this website.

Thanks for coming to our website. If you continue to browse and use this website, you’re agreeing to:

follow the below Terms and Conditions; and
be bound by the below Terms and Conditions.

This means you must follow the rules and guidelines outlined below. If you don’t, we may take legal action against you.

These Terms and Conditions along with our Privacy Policy and Disclaimer govern your relationship with laurencarter.au in relation to you using this website.

By using this website, you signify that you accept these Terms and Conditions. For the purposes of these Terms and Conditions:

“Us”, “Our”, and “We” refer to laurencarter.au (this website); and
“You” and “Your” refer to you, the person using our website.

Revising these Terms and Conditions

We can change, add, or remove parts of these Terms and Conditions at any time. Please check these Terms and Conditions regularly before using our website to make sure you know about any changes. We’ll try to highlight any significant changes to you when possible.

If you choose to use our website, we’ll consider this evidence that:

you agree and accept these Terms and Conditions; and
you understand these Terms and Conditions govern your and our rights and obligations to each other.

Limiting liability

Before using our website, it’s essential that you agree and accept that we’re not legally responsible for any loss or damage you might suffer in relation to you using this website. This includes from:

errors or omissions in our documents or information;
any goods or services we may offer; or
using this website in any other way.

This includes you using or relying on any third-party content, links, comments, or advertisements. You using or relying on any information or materials on this website is at your own risk, which we’re not liable for.

You are responsible for making sure that any products, services, or information available through this website meet your specific personal needs. You accept that such information and materials may contain inaccuracies or errors. We’re not liable for any such inaccuracies or errors to the fullest extent permitted by law.

Competition and Consumer Act

Our goods and services come with guarantees that cannot be excluded, modified, or restricted under the Australian Consumer Law and are in addition to any manufacturer or supplier warranty.

To comply with Schedule 2 of the Australian Consumer Law, our liability for any breach of a term or condition of this agreement is limited to:

supplying the goods or services to you again;
replacing the goods; or
covering the cost of having the goods or services supplied to you again.

You must be over 18 years old to use this website, purchase any goods, and purchase any services.

Delivering goods

We may deliver physical goods using Australia Post or other reputable courier companies. We process deliveries promptly once you’ve paid in full. Delivery may take between 2 and 14 days, depending on the delivery option. We’re not responsible for goods that are damaged or that you haven’t received. You should resolve any damaged or lost orders with the courier company. We’ll replace damaged or lost goods at our discretion.

We deliver digital goods immediately. Please accept there are inherent risks associated with downloading any software or digital goods. If you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

Returns and refunds

Following Australian Consumer Protection legislation, we only give refunds when there’s a major problem with our product or service. A major problem means the product or service:

is unsafe;
is very different from the description or sample;
has one serious problem or several smaller problems that would’ve stopped you buying the product or service if you’d known about it or them beforehand;
can’t be used for its normal purpose and can’t be easily fixed within a reasonable time;
can’t be used for a specific purpose that we told you about and can’t be easily fixed within a reasonable time; or
doesn’t achieve a specific result that we told you about and can’t be easily fixed within a reasonable time.

When there’s a major problem with our product or service, you can choose to:

cancel the contract and get a refund; or
keep the contract but pay a lower price that takes the problem into account.

If we can’t resolve your complaint or further assist you, we’ll promptly refund you. We’ll refund you via the same method that you paid. You can get some or all of your money back, but this will depend on:

how much work we’ve already done if you purchased a service from us; or
the state of the product if you purchased goods from us.

We make all refunds at our discretion.

Disclaimer

To the fullest extent permitted by law, we disclaim all expressed warranties or implied warranties. We give no warranties that:

the documents, goods, or services won’t have errors;
we’ll correct any defects; or
our website or its servers are free from viruses or any other harmful components.

We try to have the most accurate, reliable, and up-to-date information on our website. However, we don’t guarantee that any:

document;
product;
service;
link; or
information

on our website is correct, suitable, accurate, reliable, or otherwise. This means we don’t make any representations about the use or results of using the above materials on our website.

You are solely responsible for bearing any and all costs of servicing, repairs, or correction. We’re not responsible for any costs of servicing, repairs, or correction.

The applicable law in your state or territory may not allow these exclusions. Some of the above may not apply to you, but you must make sure you’re aware of any risks you may be taking by using:

this website; or
any products or services that may be offered through this website.

Your privacy

We’re committed to protecting your privacy through abiding by the Australian Privacy Principles. We use the information you’ve provided to us to maximise the services we provide to you. We make sure the information you’ve provided to us remains private and confidential. Please read our separate Privacy Policy carefully.

You may change your details at any time. To do so, please advise us via email. Our secure servers protect all information we receive from you and further encrypt it before sending it to us. We secure all your collected data against unauthorised use or access. We don’t store credit card or financial information on our servers.

Third parties

We don’t and won’t sell your personal information. However, we may use your information in a general sense without referencing your name or other identifying information to:

create marketing statistics;
identify user demands; and
assist in meeting customer needs.

We may also use the information you provided to improve our website and services, but we won’t use it for any other purpose.

Disclosing information

In certain circumstances, we may be required to disclose your information in good faith. This includes the following circumstances:

by law;
by any court;
to protect our customers’ rights, property, or safety;
to protect any third parties’ rights, property, or safety; or
to enforce the terms of any of our customer agreements.

Excluding competitors

If you create similar documents, goods, or services to sell to businesses, individuals, or other parties, then you are our competitor. We expressly exclude you and don’t allow you to:

use our website;
access our website;
download any documents or information from our website; or
obtain any such documents or information through a third party.

If you breach this term, then we’ll hold you fully responsible for any loss we may sustain from such unpermitted and improper use. We’ll also hold you accountable for all profits that you may make from such unpermitted and improper use. We reserve the right to exclude and deny any person access to our website, services, or information at our sole discretion.

Copyright, trademark, and use restrictions

This website contains information that’s owned by or licensed to us. This material includes (but isn’t limited to) the:

design;
layout;
look;
appearance;
trademarks; and
graphics.

You’re not allowed to reproduce the documents, information, or materials on this website for the purposes of sale or third-party use. Regarding the materials, documents, and products available on this website, you’re not allowed to:

republish them;
upload them;
electronically transmit them;
transmit them by other means; or
distribute them in any other way.

We expressly reserve all copyright and trademark rights in all documents, information, and materials on our website. If you breach any of these terms, we reserve the right to take action against you.

You’re not allowed to redistribute or reproduce part of or all of the website content in any form other than:

Printing or downloading some excerpts to a local hard drive for your personal or non-commercial use; or
Copying some excerpts to individual third parties for their own personal use, but only if you acknowledge the website as the source.

Except with our express written permission, you’re not allowed to:

distribute our content;
commercially exploit our content;
transmit our content;
store our content in any other website; or
store our content in any other form of electronic retrieval system.

Whole agreement

These Terms and Conditions represent the whole agreement between you and us in regard to you using and accessing our website and the documents and information on it. No other term is to be included in this agreement except where it’s required to be included by any legislation of the Commonwealth or any state or territory. Except those implied by statute and that can’t be expressly excluded, all implied terms are expressly excluded.

Excluding unenforceable terms

If any clause or term above would be illegal, void, or unenforceable in any state or territory by any applicable statute, then such a clause:

won’t apply in that state or territory; and
will be deemed never to have been included in these Terms and Conditions in that state or territory.

If such a clause or term is legal and enforceable in any other state or territory, then it’ll continue to be enforceable and part of this agreement in those other states and territories. If any clause or term is considered excluded or not applicable according to what’s mentioned in this paragraph, then the rest of these Terms and Conditions are still fully enforceable.

Services

If you want to engage our services, you must agree to a formal quote. All proposals, quotes, and projects are subject to the terms included in our Project Agreement. When you engage our services, you agree that we rely on the information you supply to us to provide our services.

We’re not responsible for any results you may or may not get from using our services. We’re also not responsible for how you choose to use the outputs of our services. You’re liable and fully responsible for any decisions you make based on our services or recommendations and any consequences that may result.

Any and all information on our website is educational and for information purposes only. It’s not to be construed as business advice. It shouldn’t substitute professional advice based on your own business or personal circumstances.

Our website may contain samples of previous client work. You’re not allowed to:

copy this material;
modify this material;
use this material in full; or
use this material in part.

Jurisdiction

This agreement and this website are subject to the laws of Victoria and Australia. If there’s a dispute between you and us that results in litigation, then you must submit to the jurisdiction of the courts of Victoria.